Some of the Most Frequently Asked Questions, Answered

Although we aim to make the Eventility website as user friendly and easy to use as possible, sometimes issues come up that you may need a hand with. So, if you’re running a club, group or event, here are some of the most common frequently asked questions we receive and how to resolve them.

How much does it cost to sign up to Eventility?

Eventility is absolutely free for people involved with clubs, groups, events and associations. With your free account you have everything you need to organise and manage your club, group or event. You have access to everything you could possibly need including your message board feed, 2,000 email credits every 4 weeks, free tickets, photo galleries and much more. The only time you pay is if you want the extras we offer such as paid tickets, subscriptions, SMS bundles and high volume email send outs.

How do I change my password?

To change your password, simply log in to your Eventility account and click on ‘My Account’ at the top of your screen. Select the ‘Password’ option and complete the required fields by entering your current password and confirm what you want your new password to be. Press ‘Change Password’ and your new password will be activated immediately.

How do Eventility ticket fees compare to other services?

Eventility charges a set fee per ticket of just 50 pence. In addition there are processing fees charged by the payment provider (PayPal). Our closest competitors charge a higher set fee per ticket as well as an additional percentage per transaction. We pride ourselves on our competitive pricing and never hide our prices from our customers. To see a breakdown of our ticket fees compared to some of our competitors, you can do so here.

How do I import my contacts from my email address book?

Import ContactsRather than manually entering in all of your contact details we’ve made it quick and easy to import your contacts from all the leading email programs.  We support Yahoo Mail, Gmail, Hotmail, AOL, Plaxo and of course, Outlook. Whether you are adding new members or inviting people to your event just click the icon and follow the simple onscreen instructions.

How do email credits work?

Email credits are deducted from your account every time you send an email to:

  • Club or group members by using the ‘Contact Options’ dropdown
  • Event invitees by using the ‘Contact Options’ dropdown

Email credits won’t be deducted when you send an email to:

  • Invite contacts to join your club, group or community
  • Send invites to your event
  • Send offers (applies to place subscribers only)
  • Post to the message board/feed
  • Eventility send out email reminders about events on your behalf

All accounts are topped up with a maximum of 2,000 free email credits every 4 weeks. To send out more emails that you have credits for, you can purchase a bundle in the extras tab.

How do I send SMS messages?

You can make sure that your club or group never misses out on any of your events or updates by purchasing an SMS bundle. You can send as many one off messages as you want – we make sure that it all conforms to the Phone Pay Plus Code of Practice so you don’t have to worry about any spam accusations. You can find out more about our SMS bundles and pricing here.

If you have a question that hasn’t been covered here, please feel free to post your query in our support section and we’ll get back to you as soon as possible.

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